Real-time translation
Automatic, bidirectional translation across 60+ languages. Your visitor types in their language, your operator answers in theirs - AI translates live, with no plugins or copy-paste.
SaaS product
enuchat.com - AI chat with 60+ language translation
A chat widget that translates conversations in real time and answers using AI from your own knowledge base. Built and operated by Kiran Sp. z o.o.
A chat that speaks 60+ languages and answers for you
enuchat.com is a next-generation chat widget with built-in AI translation and a Claude-powered assistant. Visitors type in their language, operators answer in theirs and the AI handles routine questions directly from your knowledge base.
The outcome: one support team serves customers worldwide without speaking every language. Installing enuchat.com takes a minute - paste a single script and the widget runs on any CMS or framework.
What's inside enuchat.com
AI auto-replies (Claude)
A Claude-powered assistant answers customer questions from your knowledge base (FAQs, policies, product info) and escalates the hard ones to a human operator.
Knowledge base
Upload FAQs, policies, product descriptions and internal docs. The AI uses semantic search to find the right answer - no manual keyword mapping required.
IF/THEN rules engine
No-code automations: route conversations by language, alert on keywords, auto-reply by intent, trigger external API calls. All from the dashboard.
Operator dashboard
Live conversation view, agent assignments, statuses, language tags and AI quality monitoring - one cockpit for your whole support team.
On-brand widget
Match your brand colour, set multilingual welcome messages, choose widget position, enable proactive greetings. Full visual customisation.
Developer REST API
Full REST API for widgets, conversations, messages and the knowledge base. Wire it into your own backends, BI tools and automation flows.
Live data in chat
API connections pull live order statuses, prices, availability or booking state into the conversation - no waiting for an operator to switch tools.
One-line install
Paste a single JavaScript snippet and the widget runs. Works with every CMS, framework or static site - no code changes elsewhere.
Industries
Who uses enuchat.com
- Restaurants & hospitality - reservations, menu and allergen questions in guests' languages.
- E-commerce - order status, returns and stock - with AI answers after hours.
- SaaS & technology - onboarding, docs and escalation to support when AI isn't enough.
- Real estate - listings, viewing slots, international buyers and tenants.
- Healthcare & clinics - bookings, prices and foreign-language patient comms.
- Hotels & travel - check-in, directions and reservations with no language barrier.
Want to try enuchat.com? The free plan needs no credit card.
Integrations
Better together with the rest of the Kiran ecosystem
+ enumenu.com
Restaurants running our digital menu enumenu.com receive guest questions directly inside enuchat.com - with automatic translation, no app switching.
enuchat - frequently asked questions
Where does the AI get its answers - the internet or my knowledge base?
Exclusively from your knowledge base. You upload documents (FAQs, policies, product descriptions) and the AI uses semantic search to find the right passage and phrase an answer. It does not hallucinate or search the open web. If the base has no answer it escalates the conversation to an operator.
Is the translation accurate? What about industry terms?
Translation uses modern LLMs - quality for the 60+ supported languages is close to a human translator. For industry terms (product names, your domain vocabulary) you can add a custom glossary in the knowledge base - the AI uses it as a priority source.
What format should I upload my knowledge base in?
PDF, DOCX, TXT, Markdown, exports from popular support tools (Notion, Confluence, Help Scout) or direct URLs to your documentation. Update a document - the AI re-indexes automatically, no manual re-upload required.
Is customer data secure / GDPR-compliant?
Yes. enuchat is GDPR-compliant - conversation data is encrypted, retention is configurable, export and erasure satisfy GDPR Art. 15 and 17. Hosting in the EEA. We do not share data with third parties. Specific processors are listed in the enuchat.com privacy policy.
Can the AI take actions on my behalf (e.g. issue refunds)?
By default the AI answers in an informational capacity only. Actions that affect data (refunds, cancellations, booking changes) can be configured via the IF/THEN rules engine and API connections - you decide exactly what the AI is authorised to do and what it must escalate to an operator.
Will the widget slow my site down?
No. The widget loads asynchronously after First Contentful Paint - it does not block rendering or Core Web Vitals. Script size is under 50 KB gzipped, with lazy-loaded resources.
Rollout
AI chat live in 5 minutes
We add the widget to your site, load the knowledge base and configure rules with you. The free plan needs no credit card; paid tiers unlock when you grow.